Access Statement

(As of 28th January 2016)

TABLE OF CONTENTS

Pre – Arrival

Arrival & Car Parking Facilities

Main Entrance, Reception & Ticketing Area

Public Areas – Dining Room – Bar

Laundry

Shop

Leisure Facilities

Outdoor Facilities

Conference & Meeting Rooms, Banqueting

Bedrooms & Sleeping Areas

Bathroom, Shower-room & WC

Additional Information

Contact Information

THE RICHMOND HOTEL

The Richmond Hotel welcomes people with disabilities and has developed the access statement to address some of the more common issues that disabled people face.

Recognition has been given to include guests with an impairment, which could include:

Mobility, Sight, Hearing, Learning Disabilities or any hidden impairment. The Richmond Hotel aims to ensure that all employees, guests and others who use the hotel are treated equally and according to their needs.

PRE ARRIVAL

For assistance prior to arrival please contact the reservations team on 0151 236 1220 or by email reservations@richmondliverpool.com

The hotel is located in Hatton Garden

There is a coach and car drop off / pick up point at the front of the hotel

The nearest rail station is Lime Street having wheelchair access from all routes

There is coach drop off point for National Express approx. 10 minutes walking distance from hotel

Guide Dogs are allowed in the rooms but no other pets

ARRIVAL & CAR PARKING FACILITIES

Please note car parking is chargeable. Overnight stay for residents is £15 per night, which includes valet parking

The hotels main entrance and drop off point is on Hatton Garden, slight gradient and raised curb

The hotel has overnight car parking, please pull up at the main entrance and a porter can provide assistance, we will park your car for you.

There is slope access or alternatively 6 steps into the hotel, from here all rooms have lift accessibility.

MAIN ENTRANCE & RECEPTION

The main entrance is on Hatton Garden, slight sloped but paved walkway

The entrance has two entrances: 1. Offering 6 steps and push doors 2. Offering sloped entrance with automatic doors

Reception is located on the ground floor

The reception desk has been adapted for wheelchair users

The reception and concierge desk have portable induction loops fitted

The registration card can be enlarged if required

The main restaurant and bar are located on the ground floor adjacent reception

The flooring throughout the reception area is short pile carpet

There is a number of low level seating and also upright chairs throughout the lounge and bar

Please ask reception or concierge for assistance if required

The main entrance has a marble floor walk way prior to entering reception

Baby changing is located on the ground floor in the ladies’ washroom

The lifts have function buttons at normal height

There is a mirror on each wall of the lift

The lift serves the ground floor, lower ground floor and all upper floors

Accessible bedrooms are located on the ground floor close to reception

For assistance with phone calls, please ask at reception

The gentleman’s toilet is located on the ground floor and lower ground floor

The ladies’ toilet is located on the ground floor and lower ground floor

The flooring in all toilets in non-slip vinyl

PUBLIC AREAS, DINING ROOM & BAR

The restaurant is located on the ground floor adjacent the reception desk

The bar is located on the ground floor adjacent the reception desk

The restaurant and bar floor surface is short pile carpet

Restaurant tables and chairs can be moved

Restaurant has armless chairs and booths, tables have a central support

Lighting levels in the reception, bar and restaurant is generally lower in the evenings

Menus can be enlarged on request

A portable induction loop is available

Restaurant meals can be served in bedrooms on request

The bar is located within the restaurant on the ground floor

The bar has tall stools in directly in front

Full table service is available within the bar / restaurant

The bar floor is short pile carpet

Please inform us of any dietary requirements on booking

LAUNDRY

Laundry service and dry cleaning is offered. Bags are available in bedroom draws and can be collected from your room if informed prior to 9am each day and returned by 6pm. Please telephone reception on 0 should you require laundry to be collected.

SHOP

There is no shop within the hotel

Newspapers can be ordered via reception

Essential toiletries are available via reception

A small supermarket is located on Dale Street (Left out of hotel and first right) approx. 2 minute walk

LEISURE FACILITIES

We don’t have any leisure facilities on site

OUTDOOR FACILITIES

We don’t have any outdoor facilities at the hotel

CONFERENCE, MEETING ROOMS & BANQUETING

Meeting rooms are located on the lower ground floor

All meeting and event rooms are accessible via the lift located on the ground floor near reception

All rooms have short pile carpet

A portable induction loop is available

BEDROOMS & SLEEPING AREAS

There are 2 accessible double bedrooms which provide specific facilities for guests with disabilities, these include:

Wide Entrance Doors 32.5”

Low Level Switches

The distance from reception is approximately 20ft on short pile carpet

Height of bed: 24”

Furniture can be moved

Power Socket by the bed: 27”

Transfer space of 54” one side of the bed

Audible indication of a fire alarm

Flooring in the bedroom is short pile carpet

Flooring in the dining area is non slip vinyl

Air-Conditioning is fully controllable in all rooms

Hypo allergenic bedding and feather pillows are available on request

All bedroom non-smoking

A vibrating alarm pad is available on request

TV’s which provide subtitles are not currently available

2 wheelchairs fit in the room

Power wheelchairs fit in some rooms please specify on booking

Bathroom, Shower Room, some of which have small step into shower please specify requirement on booking

All bathrooms are en-suite

Shower stools are available

Flooring in the bathroom is tiled

Height of toilet 16”

Height of Sink 36”

ASSISTANCE DOGS

A “recognised Assistance Dog” is one which has been specifically trained to assist a disabled person and which has been qualified by one of the charitable organisations registered as members of Assistance Dogs UK. (Canine Partners, DOG A.I.D, Dogs for the disabled, Hearing dogs for deaf people, Support dogs for guide dogs and medical detection dogs).

Dogs which we accept within the hotel:

Assistance Dogs used for fetching and carrying people with manipulative and ambulatory impairments

Support dogs for stress and anxiety

Guide dogs for visually impaired and blind people

Hearing dogs used by low hearing and deaf people

Bowls can be provided for assistance dogs for food and water please specify on booking

ADDITIONAL INFORMATION

If you require any assistance during your stay please contact reception or concierge. The duty manager can also be contacted by dialling 0.

We have a set evacuation procedure. The alarm signal is a continuous siren. In the event of a fire alarm please make your way out of your room and a member of the team will come to assist you.

All front of house staff have regular training

There is a good level of mobile phone coverage throughout the hotel. All network work

A list of equipment hirers is available through the Visit London website or from the hotel on request.

CONTACT INFORMATION

Address:

  • The Richmond Hotel
  • 24 Hatton Garden
  • Liverpool
  • L3 2AN

Telephone: 0151 236 1220

Fax: 0151 227 4431

Email: reservations@richmondliverpool.com

Website: www.richmondliverpool.com

Hours of Operation: 24 Hours, 365 days

We welcome your feedback to help us continuously improve if you have any comments please phone 0151 236 1220 or email reservations@richmondliverpool.com

For more information, call us today on: 0151 236 1220